Contact MiniMax H3

Need help with a MiniMax H3 clip, credits, or checkout? Email us. We do not publish a phone number or a street address, and we do not run a live-chat widget on this site.

What to include

A short note is enough.

• The Google email on the account, if you signed in
• What you were trying to do (MiniMax H3 generate, download, buy credits)
• The time it happened, and the amount charged if this is about payment
• A screenshot of the error or the receipt, if you have one

Do not send card numbers, passwords, or one-time codes. We never ask for those.

What we can help with

• MiniMax H3 free trial used up, or Generate returning an error
• Credits that did not appear after checkout
• A pack charged twice, or a receipt that does not match the balance
• Sign-in coming back to the wrong page
• A MiniMax H3 clip that will not download
• A product question that the homepage FAQ did not cover

What we cannot do

• Guarantee a perfect face, logo, or motion in every MiniMax H3 clip
• Turn a short clip into official MiniMax H3 2K output
• Move credits from this product to another site
• Give legal advice about publishing a generated video
• Recover a guest MiniMax H3 clip after you cleared this browser

Faster answers

• Homepage FAQ — MiniMax H3 trial, prompts, image to video, Hailuo 3
• Pricing — credits, packs, and cost per clip
• Privacy — what we store and how long
• Terms — credits, acceptable use, and limits

MiniMax H3 is the independent MiniMax H3 AI video generator at minimaxh3.lol. Email is the only support channel we publish.